FAQ
How can I contact Winnie & Vines?
Please email us at winnieandvines@gmail.com for all enquiries. Our team will be I touch within 1-2 business days for a response.
How much is delivery?
Australia: $9.95
Express: $14.95
If you spend $95AUD or more you will get FREE shipping Australia wide.
International shipping
New Zealand: $25
Canada, United States, United Kingdom: $35
Does Winnie & Vines deliver worldwide?
We currently ship to the following countries - Australia, New Zealand, Canada, United Kingdom, United States.
What is your returns policy?
Returns and Refunds Policy
I have received an item and I think it’s faulty, what do I do?
We are sorry to hear this has happened. We are more than happy to assist you with this. Please email your name and order details along with images of your item to winnieandvines@gmail.com within 7 days of receiving the item and we will help you out.
I placed an order online but have changed my mind and no longer want what I ordered, am I able to cancel my order for a refund?
Unfortunately we can’t process a refund for a change of mind, all purchases made on Winnie & Vines are final.
Please email us at winnieandvines@gmail.com for all enquiries. Our team will be I touch within 1-2 business days for a response.
How much is delivery?
Australia: $9.95
Express: $14.95
If you spend $95AUD or more you will get FREE shipping Australia wide.
International shipping
New Zealand: $25
Canada, United States, United Kingdom: $35
Does Winnie & Vines deliver worldwide?
We currently ship to the following countries - Australia, New Zealand, Canada, United Kingdom, United States.
What is your returns policy?
Returns and Refunds Policy
I have received an item and I think it’s faulty, what do I do?
We are sorry to hear this has happened. We are more than happy to assist you with this. Please email your name and order details along with images of your item to winnieandvines@gmail.com within 7 days of receiving the item and we will help you out.
I placed an order online but have changed my mind and no longer want what I ordered, am I able to cancel my order for a refund?
Unfortunately we can’t process a refund for a change of mind, all purchases made on Winnie & Vines are final.